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Today and tomorrow, successful retailers will be those that achieve the perfect balance between relevance, agility, efficiency and risk.
Our latest thinking
Is data delivering an improved customer experience?
In this episode, we discuss whether data really holds the key to capturing the voice of the customer, enhancing their shopping experience. Listen now.
15 Feb 2023
25m 4s
In this episode of the Transforming retail podcast, panelists share their experiences from store tours around different locations in London. Listen now.
16 Dec 2022
19m 25s
Fashioning a sustainable future for an online clothing retailer
EY has helped fashion retailer ASOS to identify opportunities to unlock value, making it more resilient and better prepared for the future.. Learn more.
16 Nov 2023
Silvia Rindone
What will the metaverse bring to the future of retail?
We discuss the potential of the metaverse for retailers and what it could mean for the shopping experience. Listen now.
23 May 2023
17m 47s
How to serve consumers who rely on tech, but don’t trust tech
Our global research shows how digital is transforming the consumer and why relationships shaped by trust, respect and value are critical. Learn more.
16 May 2023
Kristina Rogers
Reframing the future of an iconic skiwear brand
EY-Parthenon helped BOGNER return to profitability in spite of the COVID-19 pandemic. Learn more.
26 Apr 2023
Falco Weidemeyer
How retailers’ value propositions need to evolve for success
As consumer expectations evolve, retailers are under pressure to deliver authentic, customer-centric value propositions. Find out more.
17 Feb 2023
Thomas Harms
When experience defines how consumers buy, what will retailers sell?
Instead of the “store” of the future, retailers should be thinking about the “space” of the future. Find out more.
01 Apr 2022
Thomas Harms
How will customer-first technology create retailer value that lasts?
Retailers must build technology foundations for the future to respond to changing consumer behaviors and expectations around how they shop. Find out how.
24 Jan 2022
Michael Renz
How the retail power of many is stronger than the power of one
As consumers increasingly choose to shop online, smaller retailers may need a network of partners to compete against the e-commerce giants. Learn more.
11 May 2021
Ludwig Voll
How retailers can integrate into consumer lives at scale
To be truly relevant, retailers need to transform their technology and focus on creating value customers appreciate. Learn more.
23 Apr 2021
Michael Renz
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How EY can help
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EY Retail Intelligence can help businesses address their data management challenges and adapt to their customers’ sustainability expectations. Learn more.
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Discover how EY's digital transformation teams can help your business evolve quickly to seize opportunities and mitigate risks. Find out more.
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Our global team
Kristina Rogers
EY Global Consumer Leader
Global leader for consumer industries. Marketing strategist. Worked in 20 countries. Harvard MBA. Photographer. Scuba diver. Canadian fiction reader. Mother of two.
Chicago, USA
Michael Renz
EY Global Retail Technology Leader
Focused on transforming business from the inside out. Agent of change. Mindful of people impact. Skier. Dad.
Heilbronn, DEU
Silvia Rindone
EY UK&I Strategy and Transactions Managing Partner
Strategic mind with a pragmatic spin. Intellectually curious. Mother of two. Passion for art, food and travel.
London, GBR
David Naim
EY WEM Consumer Product & Retail Consulting Services Leader and WEM Digital Services Leader
Helping companies thrive in the Digital Age. Passionate about consumer products and retail. Entrepreneur and innovator. Literature lover, all kinds.
Paris La Défense, FRA
Pinakiranjan Mishra
EY India Consumer Leader; EY EMEIA Consumer Market Segment Leader
Photographer. Traveler.
Mumbai, IND
Olivier Gergele
Asia-Pacific EY-Parthenon Consumer Leader; EY Asean Consumer Products & Retail Leader
20+ years of consulting, consumer and retail industry experience. Deep knowledge of developed and developing markets. Lived and worked in Asia, Europe and South America. Warwick MBA. Husband. Father.
Singapore, SGP
Ravi Kapoor
EY Middle East & North Africa, Consumer Products & Retail, Consulting Leader
Problem solver. Focus on the human aspect of change to enable empathetic transformation programs in organizations. Team creator. Model railroader. Spiritualist.
Dubai, ARE
